Privacy Policy

Improve your golf - Get closest to the flag

This statement was last updated on 07 November 2020.

Who we are

My Golf Gains Ltd, the owner of the website whose registered office is '1 Cordery Road, Exeter, UK, EX2 9DH'. Our company registration number is 08255875, registered in England. We are committed to protecting the privacy of all personal information obtained from you during any visits to the website.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you choose to provide to us in connection with the website (this "Website") will be processed.

What information do we collect

This Website may collect and process data that you provide to us about you, for example through filling out forms, and other information that we automatically collect from you.

Lesson Requests, Tester Requests, Swing fixes, Surveys and prize draws

We collect questions, queries or feedback you leave, including your name, email address, gender, age, dexterity, location, golfing ability and equipment, if you use our forms to contact We use these details to respond form profiles of our membership, award prizes and to offer the best advice possible.

Swing fix video uploads

Any swing fix videos uploaded to this website may be used on YouTube, Instagram, Twitter or Facebook pages operated by Mark Crossfield / MC Media SW Ltd

Sign-up to receive our newsletter

We collect your name and email address when you sign-up to receive our email newsletter. Your details maybe used to build an overall membership profile that will allow us target advertising within that newsletter . In addition to our monthly newsletter, we may periodically send additional emails, which we think you may find useful (eg special offers, news, changes to our service). If you've signed up for the newsletter, you can unsubscribe at any time by selecting the 'unsubscribe' link that appears in every email we send. We will never share your personally identifiable information (PII) other than for the purpose for which it was provided to us.

Linking to other websites

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Websites that we link to may have 'Terms and conditions' that are different from ours. Do not assume that our 'Terms and conditions' apply to other websites

Other third party content

We embed external content from third-party websites such as YouTube. This content is not published on It is delivered using devices and services provided by such third party sites that can be inserted into our site. We are not responsible for this content.


Whilst we have made all reasonable efforts to display only appropriate YouTube videos through the embedded YouTube player, we are not responsible for any YouTube content accessed from our website. After a selected video clip plays, YouTube may suggest related videos, which can be played in the embedded video player. In virtually all cases, these will be directly related to the subject of the selected video. Occasionally, YouTube users may erroneously assign key words to a video. It is therefore possible that an unrelated video could be displayed. Again, we are not responsible for this content. If you are concerned about this possibility, you should avoid viewing YouTube videos from the embedded player on this website.

Security and virus protection

No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.

We make every effort to check and test our website during production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an anti-virus program on anything you download from the internet.

We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.

Information we collect from you

Information that we may automatically collect in relation to your visits to this Website does not identify you personally. It provides us with data about how you use and engage with us. We use this information to improve our services and make them more useful to you. The information we collect includes some or all of the following:

Technical information
We collect your Internet Protocol (IP) address and details of which type of web browser you used.
Information about your visit to this Website
We collect data about your visit to the website. Once again this information does not identify you personally. This data includes:
  • The pages you visited, when (date and time) you visited them and how long you visited them for
  • The website address from which you accessed this site
  • The website address from which you exited this site
  • Internet browser and devices used
  • We collect information on how you use the site, through cookies.

What we do with the information we collect

We use the information that we collect to understand your needs and provide you with a better service, including the following:

  • Respond to any request/feedback you send us, if you've asked us to
  • analyse, evaluate and improve this Website via data amalgamated from multiple visitors, which does not identify you personally

Our lawful basis for collecting your information

Where your data is stored?

We store your data on secure servers in the European Economic Area (EEA). How long do we keep your information? We will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. Information will be stored and then destroyed in line with MyGolfGains retention and disposal schedule. The only exceptions to the periods mentioned above are where: the law requires us to hold your personal information for a longer period, or delete it sooner you have unsubscribed from a service (eg email newsletter) you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law MyGolfGains will not sell your personal information.

Your rights

As an individual whose personal data is processed by MyGolfGains, you have:

  • The right to be informed. Transparency is a key requirement of data protection law. You have the right to be informed about the collection and use of your personal data. This privacy notice is designed to provide you with the information needed to allow you to see how and why your personal data is used when visiting this website.
  • The right to access the data we hold on you. You also have the right to ask for the personal data that we have about you to increase your awareness of and allow you to verify the lawfulness of the processing. To protect your privacy we may ask you to verify your identity.
  • The right to have your data rectified if it is inaccurate. If you believe that personal data we hold on you is inaccurate or misleading then you have the right to request that it is rectified.
  • The right to erasure (in limited circumstances). In some circumstances, you can ask for your personal information to be deleted, for example:
    • your personal information is no longer needed for the reason it was collected in the first place
    • you have removed your consent for us to use your information (where there is no other legal reason us to use it)
    • there is no legal reason for the use of your information
  • The right to have your data restricted or blocked from processing. In certain circumstances if you raise a complaint on how we have handled your personal data, you may also request that we 'restrict processing' meaning that the data will be preserved from further processing 'as evidence' either while we investigate your complaint or to support your complaint to the ICO.
  • The right of data portability (in limited circumstances). Where you have provided your personal data directly to us that is processed by automated means and is done so purely on the basis of your consent, then you will have the right to obtain and reuse your personal data in an electronic format for your own purposes across different services.
  • The right to object to direct marketing. You have an unconditional right to object to direct marketing at any time. As noted within this privacy notice My Golf Gains will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the 'unsubscribe' link within each email.
  • The right to object to processing of your personal data. Processing is the term under data protection law that describes all uses of your personal data. This will include the collection, sharing, storage, retention and destruction of your data.
  • You have the right to object any aspect of our processing of your personal data:
    • that is processed based on My Golf Gains's legitimate interests;
    • that is processed for purposes of scientific/historical research and statistics; and
    • if it involves any automated decision making or profiling carried out by My Golf Gains

If you would like to exercise your right of access in relation to information held on you by My Golf Gains, email

Contacting us

If you have any specific data protection queries or concerns, you can address it to My Golf Gains's Data Protection Officer at

How can you make a complaint about how your data is processed?

If you are dissatisfied with any aspect of how My Golf Gains processes your personal data, you can lodge a complaint with the Information Commissioner's Office, the data protection regulator in the UK.

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113 Email:

Changes to this privacy policy

Future changes to this Website's Privacy Policy will be published on this page and, where appropriate, sent to you by email notification. Please check back frequently to read any updates or changes to this Privacy Policy.